eBanking | Frequently Asked Questions about eBanking
- How is my personal and financial information protected?
Online Banking utilizes the latest technology developed to safeguard data, through multiple layers of advanced security tools including password-controlled system entry, a VeriSign-issued Digital Certificate, Secure Sockets Layer (SSL) protocol for data encryption, and firewalls to regulate server traffic to prevent tampering and ensure the privacy of your account information.
- How do I enroll in Online Banking?
To enroll, click on the "First Time Users Enroll Here” link found on our home page. Then, complete the online enrollment screens.
- Is there a charge for the online service?
There is no charge for online banking or online bill pay for qualifying accounts.
- What if I make an error when banking online?
Because transactions occur immediately, you can't delete them once they have been submitted. You may call our customer service department at 952-935-8661 during regular business hours to correct any errors.
- How current is the financial information that is displayed?
All information displayed is up to the minute or in "real-time." To view today's transactions, click on the "Current Business Day" button within the transactions menu.
- How late in the day can I make transactions?
All online banking transactions made before 5 p.m. CT will process on the same business day. Transactions after that time will be processed the following business day.
- How far in advance of my payment due dates should I make my bill payments?
Online Bill Payment services will eliminate the time consuming chore of writing and mailing checks, but you should allow at least five to seven (5 to 7) business days before your payment is due to allow for payment processing.
- Why can't I make a bill payment from my savings account?
Current banking regulations restrict the number of electronic transactions that can occur each month on a savings account. However, there are no restrictions on the number of electronic transactions for checking accounts.
- What happens if I forget my password?
You are allowed three login attempts. After the third unsuccessful login, you will be locked out and required to call our customer service department at 952-935-8661 during regular business hours to reset your password. Always create complex passwords between 9 and 17 characters that contain at least one number, one lower case letter and one upper case letter or a special character. Safeguard your password and do not keep it by your computer. Memorize this password and never reveal it to anyone.
- Can I export my transactions for use on my own computer?
Yes, you can export transaction information for use with a personal finance application, such as Quicken, Microsoft Money or Microsoft Excel. While viewing transactions, click on the "export" button to complete the process.
- What kind of browser do I need to have?
We currently support Internet Explorer 6 or greater, Safari 3 or greater and Fire fox 2 or greater.
We require a minimum of 128-bit encryption to secure the link between your browser and us. We will provide you information upon entering our site if your security settings are not sufficient to continue. We suggest upgrading to the latest versions of your browser.
To upgrade, please click on one of the following links:
Microsoft® Internet Explorer
- How do I know if my banking session is secure?
We've added an additional layer of security that shows if you are connected to a safe server. If your browser's address bar is GREEN, your connection is safe. If it's not GREEN, stop your log in process and contact us. Here's how the GREEN address bar may appear in your browser:
- What happens if I don't log off?
By default, our online banking sessions have a 10-minute time-out feature, so if the system is not used for 10 minutes, the session will end. It is important to log off after each banking session, especially if you are not using your own personal computer.
- If a recurring transfer falls on a weekend or holiday, when will the transfer occur?
The transfer will occur on the next business day following the weekend or holiday.
Safari is available on the Mac OS X platform and updates are available through Software Update.
Learn More | Contact Our Personal Banking Specialists
Glen Lake: (952) 935-8663
14550 Excelsior Blvd.
Minnetonka, MN 55345
Hours & Directions
Country Village: (952) 935-5995
11500 Highway 7
Minnetonka, MN 55305
Hours & Directions
To report unauthorized activity or a lost or stolen Visa Debit Card, call (952) 935-5995 or (952) 935-8663 during our business hours. After hours, call (800) 472-3272.
Want to learn more?
Contact a banker or visit one of our convenient locations today!
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