Online Banking FAQ
Frequently Asked Questions about Online Banking
- How is my personal and financial information protected?
To help eliminate any security issues, FMCBank Online utilizes the latest technology developed to safeguard data, through both encryption and coding of information. This creates barriers between systems that can only be crossed with authorized passwords, and by creating safe pathways to and from each system. Multiple layers of advanced security tools including password-controlled system entry, a VeriSign-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic are used to prevent tampering and ensure the privacy of your account information.
- How do I enroll in online banking?
To enroll in First Minnetonka's online banking service, click on the "First Time Users" enroll here link found on our main page. Then, complete the online enrollment screens. You'll be taken to a log-on screen where you will create your Access ID, and enter your TeleBank password as your password. Next you'll set some security data for our Picture-It-Safe multifactor authentication process. After entering the system, you will be prompted to change your Access ID and password to ones that will be more personal and easy to remember. (Once logged on, you can also select a different image or pass phrase and update answers to the security questions whenever you want.)
- Is there a charge for the online service?
There is no charge for online banking or online bill pay for qualifying accounts.
- What if I make an error when banking online?
Because transactions occur immediately, you can't delete them once they have been submitted. You may call our customer service department at 952-935-8661 during regular business hours to correct any errors.
- How current is the financial information that is displayed?
All information displayed is up to the minute or in "real-time." To view today's transactions, click on the "Current Business Day" button within the transactions menu.
- How late in the day can I make transactions?
All online banking transactions made before 5 p.m. will post on the same business day. Transactions after that time will be recorded the following business day.
- Will the transactions I conduct online be included in my standard monthly statements?
Yes, all online transactions will be included on your statement with a brief description that indicates the time, date and type of transaction.
- How far in advance of my payment due dates should I make my bill payments?
Online Bill Payment services will eliminate the time consuming chore of writing and mailing checks, but you should allow at least five to seven (5 to 7) business days before your payment is due to allow for payment processing.
- Why can't I make a bill payment from my savings account?
Current banking regulations restrict the number of electronic transactions that can occur each month on a savings account. However, there are no restrictions on the number of electronic transactions for checking accounts.
- What happens if I forget my password?
You are allowed three login attempts. After the third unsuccessful login, you will be locked out of the system and required to call our customer service department at 952-935-8661 during regular business hours to reset your password. The customer service department will verify your identity and assign a temporary password you must use for your next login session. After logging in with that password, you will be prompted to change it. Please remember to select a password between 9 and 17 characters in length that contains at least one number, one lower case letter and one upper case letter. It is strongly recommended that you safeguard your password, and do not keep it by your computer. To protect your security, memorize this password and never reveal it to anyone.
- Can I export my transactions for use on my own computer?
Yes, you can export transaction information for use with a personal finance application, such as Quicken, Microsoft Money or Microsoft Excel. While viewing transactions in the online banking application, click on the "export" button to complete the process.
- What kind of browser do I need to have?
You'll need Netscape Navigator versions 6.2 or higher, or Microsoft Explorer versions 5.0 or higher. The browser must support 128-bit SSL (secure sockets layer) encryption.
- How do I know if my banking session is encrypted?
The icons below indicate the existence of a persistent session. They should appear on the lower right-hand corner of your screen.
- What happens if I don't log off?
By default, our online banking sessions have a 10-minute time-out feature, so if the system is not used for 10 minutes, the session will end and the user will have to log in again. It is important to log off after each banking session, especially if you are not using your own personal computer.
- If a recurring transfer falls on a weekend or holiday, when will the transfer occur?
The transfer will occur on the next business day following the weekend or holiday.
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